Microsoft Dynamics CRM USD Upgrade To latest 4.1 V

For upgrading USD solutions to latest version first we need to check the existing solutions  version which is available in the system. If you have the latest version of Unified Service Desk then update is not required. Navigate to CRM > Settings > Solutions  We can update the USD solution's without deleting the existing USD … Continue reading Microsoft Dynamics CRM USD Upgrade To latest 4.1 V

IE Settings for USD

Below are the IE settings that needs be there on any Agent’s machine. If below settings not available then events will goes to IE and Functionality will breaks. Step 1. Navigate to IE >> Settings >> Internet Options >> Security Step 2. Make sure “Enable Protection Mode” is CHECKED on Internet, Local Intranet and Trusted … Continue reading IE Settings for USD